Terms & Conditions

The website, hōm

This Website (www.lovehom.shop) (the ” Website”), is owned by and operated by or on behalf of Robyn Rycroft (“hōm”, “we” or “us”). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by by email at robyn@lovehom.shop.

Offer terms & conditions
Promotional offers
From time to time, hōm run promotions and offers on selected products or lines. A full list of the current offers can be found below in the Current Offers section. We refer to these collectively as our “Promotional Offers”. All qualifying Promotional Offers will be automatically applied to your order online. All of our Promotional Offers are subject to the below terms and conditions:

They are only valid on full-priced items and cannot be used on sale or promotional items that are already discounted unless otherwise stated;
They cannot be used in conjunction with any other offer; They are valid for a limited period of time as specified in the marketing communication on the website or in stores and cannot be used outside of that period;
They are not valid on gift certificates or some non-hōm brands;
made-to-order items) with the exception of some specific promotional events;
If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;
All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

The following terms are applicable to Gift Card only.
Gift Cards can be activated with a minimum value of £5 and a maximum value of £500, as applicable.
Gift Cards are valid for 24 months from date of last use whereby the remaining balance will be deducted, after such time the Gift Tender shall expire. Last use is when a gift card has been activated or redeemed.
There are no limitations on how many times a Gift Card can be used (until the balance is £0.00). If you do not spend the entire balance on a Gift Card, the remaining balance will be updated after each transaction and shown on your printed till receipt. Gift Card balance enquiries can be obtained by emailing robyn@lovehom.shop.
The risk in any Gift Card shall pass to you upon delivery to you by our delivery service partners. The Gift Card remains the property of hōm, and may not be tampered or interfered with, without hōm’s consent.
hōm makes no warranties, express or implied, with respect of Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose.


If you are not fully satisfied simply return your item within 3 months of purchase in original condition and receive a full refund.